- If you are a consumer, (i.e. a physical person placing an order which cannot be primarily attributed to your commercial or self-employed professional activity) you are legally entitled to cancel your order.
- The right of cancellation shall be subject to the legal provisions and stipulations laid down in the following:
Consumers’ right of cancellation
You have the right to cancel this contract within fourteen days without providing cause.
The cancellation period is fourteen days from the date on which you take possession of the goods or, in the case of partial deliveries, take possession of the final partial delivery or the final item.
To exercise your cancellation right, you must unequivocally inform us, eight degree solutions GmbH, Oberdorfer Bahnhofstr. 11, 87448 Waltenhofen, Tel. +49 170 29 27 26 3, firstname.lastname@example.org (i.e. by letter or e-mail) of your decision to cancel this contract.
To guarantee your cancellation right, all you have to do is to dispatch this notice of the exercise of your cancellation right before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we are obliged to return all payments which we received from you, including costs of delivery (excluding any additional costs incurred as a result of you choosing a delivery option other than the cheaper standard delivery offered by us) immediately and no later than fourteen days from the day on which we receive the notice of your cancellation of this contract. We make refunds using the same payment method you selected for the original transaction, unless expressly agreed otherwise with you; such refunds shall not be subject to fees under any circumstances. We may refuse repayment until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever of the two occurs first.
You must return or transfer the goods to [according to the law, the name and address of the company or person authorized to receive the goods must be inserted here] immediately and no later than fourteen days from the day on which you notify us of the cancellation of this contract. This deadline shall be met if you send the goods off before the end of the fourteen-day period.
You are responsible for the direct cost of returning the goods.
You shall only be liable for any diminished value of the goods if the diminished value is due to being handled other than what is necessary to ascertain the nature and functioning of the goods.
Note on statutory exemptions from cancellation right:
According to the law, the cancellation right does not apply, amongst other things, to contracts on the delivery of goods which are not prefabricated or whose production is based on a customized selection by the consumer or which are clearly designed for the consumer’s personal needs; it also does not apply to contracts on the delivery of sound or video recordings or computer software in sealed packaging, if the seal was broken subsequent to delivery.